Booking conditions

1. BOOKINGS AND PAYMENTS
In order to confirm a reservation you will have to pay 25% of the total amount (this amount may vary depending on the time of the year; for last minute reservation the total amount must be paid in one payment). You can pay this amount by credit card or by bank transfer. The bank transfer costs will have to be paid by the client. 

At EnjoyBCN the minimum age to be able to rent is 30, unless there are minors of 30 coming with family or a company. It is neither allowed to host groups that come to bachelor parties or those who come to watch a European soccer game.

The reservation will not be effective until the staff at EnjoyBCN confirm it by email. 

The remaining 75% will be paid later. Please see the How to book section for more details. 

We may require a prepayment of 50% of the total amount for those reservations of more than two weeks. Please ask our staff first. 

If you should need an invoice, please let us know when making the reservation. You should then send us all the details to prepare the invoice (corporate name, address, VAT, etc.). We are not allowed to invoice those companies that do not hold a European fiscal number. 

After your departure and having checked that you left the apartment in good condition, EnjoyBCN will release the amount held on your credit card as a deposit.

We will contact you via email some weeks prior your arrival to check your personal data (flight number, arrival time, passport, birth date and cell phone). 

It is strictly forbidden to exceed the number of guests than those indicated in the booking (except children under 3 years).
Children under 3 do not have to pay anything.
All the apartments have a baby cot and a baby chair.

2. CANCELLATIONS
If you need to cancel your reservation, EnjoyBCN has the following cancellation policy:

• If you cancel 6 days before the day of arrival, EnjoyBCN will not be charged and EnjoyBCN will refund any amount previously paid.
• If you cancel within 5 days before the day of arrival, EnjoyBCN will charge a penalty of 25% of the total amount of the stay.
• If the cancellation is made on the day of arrival or no-show, EnjoyBCN will charge 100% of the total amount of the stay and reservation.
• For cancellations made once the customer is already in the apartment, EnjoyBCN will charge 100% of the stay and the reservation.
• If you make a change of dates or flat, it will be considered as a new booking and will be subject to the above cancellation conditions.

For the above reasons, we recommend you to have a travel assurance with coverage in case of cancellation.

2.1. SPECIAL CONDITIONS MOBILE WORLD CONGRESS
Payment conditions:
Prepayment 50% of the total amount to confirm the booking.
The outstanding balance (50% of the total) must be paid 15 days before the arrival date

Cancellation policy:
In case of booking the free cancellation rate, EnjoyBCN will proceed to refund the pre-payment made in case you cancel your booking 16 days before the day of arrival. If you cancel 15 days before your arrival, no refund will be made.

3. HOW TO CHANGE A RESERVATION
To modify a reservation, you can do it directly from the link you received in the booking confirmation or you can contact us by e-mail or telephone

4. CLEANING
The cleaning will be done right after the client's departure. When you make a reservation for more than 6 nights, EnjoyBCN will provide an extra full cleaning service free of charge, approximately halfway through the stay.

5. DURING YOUR STAY
We can offer you various extra services that you can find in the Services section. All services can be contracted in advance, during the stay and/or for one day or for the whole stay. See details of each service or consult us.

6. RULES OF CONDUCT
You will have a telephone on duty Monday to Sunday so that you can contact our EnjoyBCN staff outside our office hours, in case you have an emergency related to the apartment. You will also have an email so that you can send us questions and issues during the week. 
Remember we could also offer a variety of extras (baby stroller, baby crib, parking, ticketing) and suggestions to make your stay unique (restaurants, events...)
There are several rules of conduct and behaviour that all guests in the apartment will have to follow:

6.1. GENERAL RULES

• Smoking is prohibited in the apartment/building and common areas.
• Parties are not permitted. Please be quiet while neighbours are sleeping and do not make any noise in the apartment or in the communal areas of the building. Hours of silence: Monday - Friday: 10 pm to 8 am and Saturday - Sunday: 10 pm to 10 am.
• It is not permitted for more people to stay in the apartment than the number stipulated in the reservation.
• Please do not throw anything onto the street or into the inner courtyards.
• Please dispose of the rubbish in the nearest containers to your apartment. Inside EnjoyBCN information folder in your apartment you will find a map showing the location of these containers.
• Please remember to turn off the lights and the air conditioning whenever you leave the apartment.
• For your own safety, we RECOMMEND DOUBLE LOCKING the door whenever you leave the apartment. If the building in which your apartment is situated has a passage, please ensure that the passage door is locked between 9 pm and 8:30 am.
• Remember that the apartment has a safe deposit box. When you go out, we would advise you to take no more than what you need to spend for the day (in tourist areas there may be pickpockets).
• In the event of losing a key, or it being stolen, please let us know as soon as possible. The penalty for losing a key is €50.
• The towels are strictly for the bathroom: They must not be used as beach towels or as cloths for cleaning.
• If the building in which your apartment is situated has a communal terrace and/or swimming pool, its hours of use are from 8 am to 10 pm, and access is prohibited outside of these hours. It is forbidden to have parties and to play loud music. Rubbish should not be left on the terrace: It should be taken to the containers.
• Maximum respect for other guests, neighbours and community is expected for a good stay for all.

6.2. CHECK OUT RULES

• On the day of your departure, you must leave the apartment before 11 am the latest.
• The apartment must be left in good condition.
• Take out the rubbish and drop it into one of the containers on the street.
• Before you go, please leave the keys on the table in the lounge/dining room (if, upon arrival, you collected the keys from somewhere else, you do not have to return them to the same place: please leave them in the apartment). Make sure that the windows are securely closed, and when you leave, close the main door to the apartment firmly behind you.
• After your departure and having checked that you left the apartment in good condition, we will release the amount held on your credit card as a deposit. If you paid the deposit in cash, EnjoyBCN will hand it over in cash.

7. ARRIVALS AND DEPARTURES
Once your reservation has been confirmed, a few weeks before your arrival in Barcelona, we will send you an email with all the information you will need to pick up the keys and enter the apartment.

7.1. Arrivals
A few days before your arrival in Barcelona, we will send you an email with the necessary instructions to enter the apartment. The keys can be collected in the same building where the apartment is situated, we have an intelligent and digital system to collect the keys, to do your check-in quicker and easier.
Please remember that the apartment will be available from 3pm onwards. In the event that you arrive in Barcelona before 3pm, if you wish so, you can leave your luggage in our offices at 6 Plaça d'Urquinaona, 19th floor, 08010 Barcelona, located in the centre of Barcelona.
If during the course of your stay there is any problem, something does not work, or something accidentally breaks, please contact us as soon as possible so that the situation can be resolved swiftly. Our aim is to ensure that our guests are extremely comfortable and completely satisfied.
If possible, please note that there is an additional charge for departures after 11am. Please contact us to arrange this.

7.2. Departures
Please remember that you will have to check-out before 11am. Should you wish to depart later than this time, you should contact us as soon as possible to see if we can accommodate your request.
If possible, please note that there is an additional charge for departures after 11am. Please contact us to arrange this.
If you need a place to leave your luggage after checking out of the apartment, you can contact us and leave them in our office at 6 Plaça d'Urquinaona, 19th floor, 08010 Barcelona, located in the centre of Barcelona.

8. RESPONSIBILITY
EnjoyBCN is not responsible for any damage or lost item during your stay, as well as any theft or lost in case of fire.

For your own security, most of the apartments have a magnetic key system that does not allow any previous client or any set of old keys to access the apartment.

Should you not follow these rules mentioned above, such as incorrect behaviour, complaints from the neighbours due to constant noise, or if the police has to come for any reason, EnjoyBCN has the total right to ask you to leave the apartment immediately. If that is the case you will not have the right to request any economic compensation, and the deposit will not be refunded.

EnjoyBCN appreciates very much your understanding and help, and we hope you understand all the items above, as they are all crucial for everyone’s wellbeing.

Please note that all our apartments are located in residential areas where the neighbours' should be well taken care of.